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Return Policy

RETURNS

You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). To make the return a hassle free we don’t charge restock fee. We offer free return shipping on your FIRST GEAR EXCHANGE per order.

ThemotoSite also offers shipping discounts for $8.99 on any hard parts or casual that need to be returned or exchanged. You can also ship back large/heavy items for a flat rate of $18.99 (valid in the lower 48 states). Please contact returns@themotosite.com or call 1-888-662-7154 to purchase your discounted shipping label. International customers excluded.

 

 ThemotoSite we will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after delivery.

If you would like to make a return or exchange, you must contact us by phone 1-888-662-7154 or email: returns@themotosite.com and receive a form to complete the return request before returning your items. Items returned to us without notification will not be eligible for a refund or exchange. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Form form click here.

************************************************Closeout & OEM sales are final and cannot be accepted **************************************************

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

We will be glad to help you in order to fulfill your order.

ThemotoSite
Exhaust

Exhaust

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Sprockets

Sprockets

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MX Boots

MX Boots

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Cruiser Gear

Cruiser Gear

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Motorcycle Accessories

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Exhaust

Exhaust

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Sprockets

Sprockets

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MX Boots

MX Boots

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MX Helmets

MX Helmets

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Cruiser Gear

Cruiser Gear

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Motorcycle Accessories

Motorcycle Accessories

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